Seventy-five of these complaints were successfully resolved with assistance, while 342 complaints either were not resolved to the merchant’s satisfaction or did not receive a final response from the merchant.
Stripe has also received 54 negative reviews on its profile, although it should be noted that these reviews are not subject to verification by the BBB.
In the second case, merchants express confusion over their payments being held in a reserve account.
This is a common fraud prevention practice that we don’t tend to penalize processors for, but it seems that Stripe does not effectively communicate its reserve policies to merchants or warn them when a cash reserve might be withheld.
Merchants should be aware that Stripe reserves the right to “change the Payout Schedule or suspend payouts to your Bank Account should we determine it is necessary due to pending disputes, excessive or anticipated excessive Chargebacks or refunds, or other suspicious activity associated with your use of the Service or if required by law or court order,” according to its terms of service.
As of this review, Stripe does not have a dedicated customer phone support number, which could be a drawback for some merchants.
Overall, Stripe’s pricing and business model resemble those of the mobile credit card processing company Square, but for online businesses.
If you're an AOL member, AOL products and services like AOL Mail, AOL Desktop Gold and Member Subscriptions were not affected. Our focus will always be on providing the kind of innovative experiences consumers want.After processing one or more transactions, these merchants find that their payments have been frozen and their accounts cancelled due to their business’s engagement in prohibited activities of some kind.These cancellations appear to take effect with little or no warning, and merchants report difficulty resolving the unprocessed payments in a satisfactory and efficient manner.However, the company does provide a help section on its website, a community forum, and email support.We are currently able to locate over 300 negative Stripe reviews on this and other consumer protection websites, many of which express concern that Stripe is a scam or a ripoff.